Dinner2go - Terms and conditions

Customers placing orders for the first time will automatically be required to register by the call operator. All customer details will be stored electronically to help to facilitate future order placements efficiently without the need for a new registration process. We are bound by the Data Protection act and no information will be passed on or sold to a third party.

Please allow 45 - 60 minutes for normal delivery times. At peak times and for large orders requiring longer preparation, or of unusually large size, during busy periods and / or requiring more than one stop by the delivery driver may / will take longer. Please understand that delays and or longer delivery times resulting from the scenarios described are out of our hands. We cannot make exceptions, and cannot bring forward or prioritise your order over other orders.

During busy periods, restaurants may choose not to accept orders for deliveries, customers will be informed before or after placing orders. Advance orders however may be taken for delivery during kitchen hours. Orders placed at busy restaurant periods will take longer to prepare which will/may affect delivery times.

By placing an order, the customer acknowledges that Dinner2go delivers food, beverages and other items obtained from third parties for and on behalf of the customer, and that Dinner2go is solely a delivery agent only.

Accordingly, Dinner2go accepts no responsibility / liability whatsoever for the quality, quantity or content of any meals or goods delivered. Due to health and safety issues Dinner2go drivers can not and are not permitted to open and check packaging to confirm items or content, therefore restaurants take full responsibility for all incorrectly sent orders.

Please check your order thoroughly before accepting it, as it will be difficult to rectify mistakes later, Dinner2go takes no responsibility for missing items from restaurants.

For concerns regarding nut allergies or any other form of food allergy Dinner2go strongly advises its customers to contact the restaurant direct for advice and information regarding content and ingredients before placing their order with Dinner2go.

For complaints regarding quality of food supplied by a restaurant, customers are advised to contact the restaurant concerned direct, Dinner2go is only a delivery service agent and although we may take up a complaint on behalf of the customer we do not, however, offer compensation or replacements in such events.

Dinner2go operates a no refund and a zero tolerance policy.

We are bound by the licensing law to adhere to & implement the following conditions :-
(1) Alcohol will only be delivered to a residential address or business address, and the customer must be clearly resident inside the building and not standing in the entrance or the grounds/garden. Alcohol will not be delivered to a person on a street corner, a park, the beach or a bus stop etc.
(2) That alcohol will only be delivered to the person who made the order and proof of age will be a mandatory requirement on delivery . regardless of age. Failure to show the required form of ID will result in the non delivery of the alcohol and a refund of that part of the order which relates to alcohol only.
(3) Passports and U.K driving licences with a photograph or Portman Group proof of age cards bearing the .PASS. mark hologram are the only sufficient forms of ID that will be accepted.
(4) Dinner2go has a policy whereby any person attempting to buy alcohol who appears to be under 21 will be asked for photographic ID to prove their age.
(5) Dinner2go operates a .challenge 21. policy, and that the customer if they appear to be under 21 will be asked for one of the prescribed forms of identification in addition to a credit card, and that no other form of identification will be accepted. Failure to show these will result in refusal of delivery or refusal of handing over of age restricted goods to customer.
(6) All customers will sign a delivery note which will contain:

A. A list of the individual items delivered.
B. The delivery address.
C. The method of payment.
D. The name of the person ordering and receiving the alcohol.
E. The date and time of delivery.
F. If proof of age was asked for, type of proof of age document presented & accepted.
**Please note** by ordering off license drinks you are accepting & agreeing to the above terms and conditions & that you have a valid and acceptable form of ID to show to the driver on request.

Abuse & assaults on drivers will be not be tolerated and anyone responsible will be reported to the police & prosecution charges imposed.

DINNER2GO supports the drink sensibly campaign click here for help and information on the effects of alcohol and the East Sussex County Council Drink Sensibly this Christmas campaign

We reserve the right not to deliver:

Assaults on our drivers, their vehicles, their belongings or Dinner2go properties will be reported to the authorities and where possible charges will be brought against the offender

Minimum order required is £10 (not including a delivery charge)

Collection from the first restaurant incurs a single delivery charge (found in the delivery costs page). Collections from each restaurant thereafter will incur an extra £1 delivery charge per restaurant.

Orders placed from a Waterfront, Brighton Marina restaurant will incur a £1 extra delivery charge above and on all other charges.

All restaurant prices are inclusive of VAT. Prices are subject to change and all food is subject to availability.

Restaurants reserve the right to change their menu and prices anytime throughout the year without prior notice.

All other prices and availability are subject to change without prior notice.

Please refer to the Dinner2go website for all restaurant menu changes and updates

Cash payments are our primary preferred form of payment, however, where this is not possible, Major credit card will be accepted (a 3% handling charge will be added to all debit/credit cards payments.)

We do not accept cheques.

Dinner2go opening and delivery times Monday - Friday 5pm - 11pm, Saturdays 11am - 11pm, Sundays and Bank Holidays Noon - 10:30pm. Orders placed with us can only be delivered within these opening hours, unless prior arrangement has been made in writing.

Each restaurant operates at certain hours. These times can be determined by communicating with the respective restaurant. No orders can be delivered outside restaurants opening hours. Restaurant holiday hours may vary.